Support

Need a hand?

Email us with the problem, your app version, iOS version and device model. A screenshot can help, but hide sensitive journal details first. Do not send passwords, verification codes, private keys or payment card information.

Contact

Eativa is provided by ehmad.

ehmad@qluedental.xyz

For privacy requests, contact us from the email associated with your account. Never send passwords, sign-in codes or payment card details.

Purchases and access

Use Restore Purchases on the paywall or in Settings, with the Apple account used for the purchase. Make sure you also use the same Eativa sign-in account. A three-day pass expires 72 hours after its original purchase and does not auto-renew.

Delete your account

In Eativa, open Settings → Delete account. If you are on the paywall, open its Account menu → Delete account. Confirm the warning. Apple-linked accounts may ask you to confirm with Apple. Your account and synced journal data are then deleted. Deleting an account does not cancel your Apple subscription.

If you cannot sign in or deletion fails, email support from your account email and ask for help deleting the account. We will verify ownership before removing personal data. See the Privacy Policy for retention and the minimal deletion marker.

Health, scanning and sync

Apple Health steps are optional and can be managed in Apple Health or iOS Settings. A denied read permission can look the same as a day with no step data. Camera and microphone permissions are also managed in iOS Settings.

Meal scanning is an estimate, not a guarantee. Check portions and foods before tapping Add food. If sync fails, keep the app installed and contact support before deleting local data. Include the error text without sharing private notes.